CBO Telecom Terms Of Service Agreement VOIP
VoIP Service Agreement
VoIP, which stands for Voice over Internet Protocol, is a service provided by CBO Telecom. This service operates using the internet and your local intranet, and its reliability depends on various factors beyond the control of CBO Telecom. While we strive to provide a reliable and high-quality communication service under normal circumstances, we cannot guarantee that the service will always be available. By using CBO Telecom’s services, you agree to abide by this Agreement, our Acceptable Use Policy, and other relevant policies. These terms and conditions apply to all customers subscribing to CBO Telecom VoIP Service and are an integral part of our Acceptable Use Policy.
Acceptance of Terms
By using CBO Telecom’s VoIP Service, you agree to comply with both this Agreement and our Acceptable Use Policy, which may be updated periodically by CBO Telecom.
E911 Disclosure
CBO Telecom’s VoIP Telephone Service, including 911 calling, may not function during a power outage or during network congestion. You are allowed to use 911 service only if you are within a CBO Telecom registered local phone exchange service address; otherwise, 911 calls will not be routed directly to a 911 operator. It is essential for customers to have an alternative means of accessing 911 service.
CBO Telecom’s VoIP 911 service, also known as Enhanced 911 (E911), has the capability to provide your address, name, and phone number to the Public Service Answering Point (PSAP) in your county. This information is derived from a database that may take up to 7 days to update when you provide new information. If you move your VoIP phone to a different address, you must notify CBO Telecom and register the new physical address with us for each phone line.
If you fail to provide your new address and require emergency services, your E911 calls may display your old address, potentially leading to emergency crews being dispatched to the last registered physical address.
Each physical location associated with your account will require an associated fee, typically around $3.00 per location. E911 surcharges will be itemized on your monthly statement.
Please note that VoIP equipment, including phones and associated network hardware, relies on electrical power. In case of a commercial power outage, your phone service will not work without a local power source.
Service Distinctions
VoIP service uses the public Internet to connect calls to the Public Switched Telephone Network and may be subject to different regulatory treatment than traditional telecommunications services. Various factors beyond our control, such as power outages, Internet fluctuations, and issues with upstream backbone providers, can impact the service.
Please be aware that VoIP service relies on an internet connection, and a loss of internet service will disrupt your VoIP phone service.
Our service does not support 0+ or operator-assisted calling, including collect calls, third-party billing calls, 900, or calling card calls. Some non-voice communications equipment, such as home security systems, fax machines, computer modems, and medical equipment, may not be compatible with our service. By using CBO Telecom’s VoIP service, you acknowledge that we do not guarantee the functionality of these devices over the VoIP system.
CBO Telecom is legally obligated to cooperate with law enforcement and investigative government agencies. We may be required to disclose your account information, including your name, phone number, location, and other personal data to relevant government agencies upon a lawful request.
International calling is not included in standard service plans and may require additional arrangements. Fraudulent calls placed on your account are your responsibility, and international rates vary by country.
Overage of minutes: Our standard unlimited plan includes up to 1000 minutes of calling to the US and Canada per month. Additional charges of up to $0.10 per minute may apply if your account exceeds this limit. Partial minutes are rounded up to the next full minute.
Devices used with CBO Telecom’s VoIP system, such as phones and equipment, remain the property of CBO Telecom. If your service is terminated, you are required to return the equipment in good working order to our corporate office within three business days of service termination. Equipment not returned will be billed to your payment method on file.
Credit Review and Payment Terms
CBO Telecom reserves the right to review the credit rating, credit history, and payment history of the customer at any time. After an initial credit review or if a customer has been late in paying invoices two or more times within a twelve-month period, CBO Telecom may require the customer to provide a deposit equal to the total of all estimated usage-based charges, monthly recurring charges, and non-recurring charges for the applicable service for up to two months. CBO Telecom is not liable for paying any interest on this deposit. The deposit may be applied to unpaid amounts, and any remaining amount will be refunded upon the expiration or termination of service. Failure to remit a deposit within ten business days of a request by CBO Telecom can result in the suspension of all services.
Billing
Billing for CBO Telecom’s VoIP service is done electronically once per month, and full payment is due upon receipt. Payments can be made by mailing a check to our office or through automatic billing to a credit card or by debit from a checking account (ACH). You can access your payment and account history through CBO Telecom’s online portal.
Account information will be provided only to the registered account holder. If you want others to have access to your account, please add their names to the application or request this in writing.
Payment policies and terms: Payment is due when the invoice is received, and a late payment fee is applied to any account not paid within 30 days. Accounts remaining unpaid for 60 or more days will be considered delinquent, placed on “accounting hold,” and services will be suspended until the account is paid in full. A reconnection charge of Fifty Dollars ($50.00) will be applied to reactivate services for accounts that have been placed on suspended service. Delinquent accounts may also be subject to collection fees, court costs, and attorney’s fees in the event of a lawsuit to collect the unpaid balance.
A Thirty-Five Dollar ($35.00) fee will be added to the subscriber’s account in the event of a bank-returned check. Multiple returned checks will require cash, credit card, or certified funds for payment on the account.
Cancellation of Service
Subscribers who are no longer under a contractual term are considered month-to-month and may cancel CBO Telecom’s service under the following conditions:
- Providing 15 days’ written notice of the intent to cancel.
- Porting all telephone numbers to a new provider.
- Ensuring that the account is not past due.
If all these conditions are met, your account will be closed. If any services remain with CBO Telecom into a new billing cycle, the account will be responsible for the entire monthly service fee.
Termination
Subscribers who are no longer under their initial term may terminate this Agreement by submitting a written request for termination to the CBO Telecom corporate office. Requests received before the close of business will have a termination date on the next business day.
If a customer cancels or terminates service before the end of the service term, CBO Telecom may impose early termination charges as liquidated damages. These charges may include the following:
- Providing the goods or services ordered.
- The replacement cost of any unreturned equipment provided by CBO Telecom.
- All applicable fees, charges, expenses, and taxes incurred by CBO Telecom in connection with the cancellation or termination of the service(s).
- All monthly recurring charges and usage charges for the remaining balance of the Service Term.
Subscribers who terminate accounts before the contract maturity date without paying an Early Termination Fee or without returning VoIP telephones will forfeit all telephone numbers in the CBO Telecom portal, and the telephone numbers will become the property of CBO Telecom.
CBO Telecom may terminate this Agreement, your password, your account, or your use of the Services without prior notice for any reason if we believe that you have violated this Agreement, our Acceptable Use Policy, or any applicable user policies. This includes non-payment of charges, insolvency, bankruptcy, or the appointment of a receiver or custodian. In case a customer has multiple accounts with CBO Telecom, a default under one account will be deemed a default under all accounts, and all services may be subject to suspension and/or termination in the event of a default.
CBO Telecom may provide termination notice by US Mail to the address you provided for the Services. Termination by CBO Telecom for violation of the Acceptable Use Policy may be subject to the termination fee described above.
Additional Fees: Special construction or networking required or requested by the customer to support CBO Telecom VoIP service may incur additional technical labor costs at a rate of $95.00 per man-hour.
Disputes
If a customer disputes any portion of CBO Telecom’s invoice, the customer must submit a written notice of the dispute within sixty days of the payment date. The written notice should be sent via certified mail, return receipt requested, and must detail the reasons for the dispute and the amount being disputed. Failure to provide timely notice will be considered a waiver of the right to dispute the invoice. Customer disputes do not excuse the obligation to pay the undisputed portion of the invoice on time. The parties will negotiate in good faith to resolve any disputes within thirty days following CBO Telecom’s receipt of the written notice. Any disputed amounts determined by CBO Telecom to be in error will be adjusted on the next month’s invoice or, if the disputed amount has already been paid, a credit will be posted to the customer’s account. Any disputed amounts determined by CBO Telecom to be correct as billed will be due and payable by the customer, along with any interest charges or late fees that CBO Telecom may impose.
Force Majeure
Neither party will be in default or otherwise liable for any service outage, other interruption, unavailability of service, delay, or failure of performance if such issues arise due to a “Force Majeure Event.” Force Majeure Events include acts of God, acts of the public enemy, adverse weather conditions, fire, floods, riots, strikes, catastrophic accidents, war, governmental requirements, actions of civil or military authority, actions of suppliers or other third parties, or any other circumstances beyond the reasonable control of the affected party.
Equipment and Scope of Work
All equipment, such as telephones, analog terminal adapters (ATA), modems, subscriber modules, antennas, and standard mounting equipment, provided by CBO Telecom, remain the property of CBO Telecom. Subscribers are prohibited from selling, transferring, leasing, encumbering, or assigning any equipment to third parties. Relocating, modifying, repairing, or relocating CBO Telecom-provided equipment requires written consent from CBO Telecom. Subscribers must not create liens or encumbrances on such equipment. All equipment provided by CBO Telecom must be returned immediately upon termination of the related service(s). Subscribers are responsible for the security and maintenance of CBO Telecom-provided equipment, and they will be liable for any costs associated with damage to or loss of this equipment, including replacement costs.
If a subscriber moves from the location where their service was originally installed, the subscriber may be charged CBO Telecom’s then-current non-recurring charges for Professional Services to facilitate the move of CBO Telecom services.
Upon expiration or termination of this Agreement, subscribers must return equipment owned by CBO Telecom. Customers will be billed retail prices for any equipment not returned when service is cancelled.
Leases and Replacement of Non-Working Equipment
Leased telephones and equipment may be included in your service agreement with CBO Telecom. All leased equipment is the property of CBO Telecom throughout the contract period and may be available for purchase at the end of the contract for an amount agreed upon at the start of the contract.
Equipment purchase options are available only upon the full completion of a contract. Equipment added to a contract mid-term will be priced based on the contract’s starting date.
During the contract period, leased equipment will be replaced if it fails under normal office conditions. Equipment failure due to misuse or abuse is not covered, and the client will be required to pay for damaged equipment at the manufacturer’s published MSRP pricing.
LIMITATION OF LIABILITY
Notwithstanding any other provision of this Terms of Service Agreement, the total liability of CBO Telecom under this Agreement is as follows:
- To the maximum extent permitted by law, CBO Telecom shall not be liable for special, incidental, consequential, exemplary, indirect, or punitive damages related to these terms, the Acceptable Use Policy, or Privacy Policy, regardless of whether such damages arise from willful misconduct, negligence, or other wrongful acts.
- CBO Telecom’s entire liability for any claim, loss, expense, or damage arising under or related to this Agreement, the Acceptable Use Policy, or Privacy Policy shall not exceed the sum paid by the customer for the affected service during the three-month period preceding the date when the claim first arose.
- These limitations of liability apply to all causes of action and claims of any kind.
Agreement Updates
This Terms of Service Agreement may be updated from time to time. Subscribers are responsible for checking this webpage at least once every 30 days for changes and updates. This Agreement is governed by Oklahoma law, and the exclusive venue for dispute resolution is in the State and Federal courts located in Marshall County, Oklahoma. The non-prevailing party in any dispute will be responsible for the prevailing party’s attorney’s fees.
Entire Agreement
This Agreement constitutes the entire Agreement between the parties, and no other representations or statements will be binding. If any part of the Agreement is held to be invalid or unenforceable, the remaining terms and conditions will remain in full force and effect.